Privacy Policy
Information We Collect
GearRelay Japan collects personal information when you create an account, make reservations, or interact with our services. This includes your name, email address, phone number, delivery addresses, payment information, and equipment preferences. We also collect usage data such as browsing patterns, rental history, and location data when you use our delivery services.
How We Use Your Information
We use your personal information to process equipment rentals, coordinate deliveries to courts and resorts, manage your membership account, and provide customer support. Your data helps us optimize inventory placement, improve our services, and send relevant updates about equipment availability and promotional offers.
Data Sharing and Disclosure
We share your information with trusted partners including equipment suppliers, delivery services, and payment processors to fulfill your rentals. We may also share aggregated, non-personal data with sports facilities and resort partners to improve service coordination. We never sell your personal information to third parties.
Data Security Measures
Your personal information is protected using industry-standard encryption and security protocols. We implement multi-factor authentication, secure data transmission, and regular security audits. Payment information is processed through PCI-compliant systems, and access to personal data is restricted to authorized personnel only.
Cookie Usage and Tracking
We use cookies to enhance your browsing experience, remember your preferences, and analyze site usage. Essential cookies enable core functionality like shopping cart persistence and login sessions. Analytics cookies help us understand user behavior and improve our platform performance.
Your Privacy Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You can opt out of marketing communications, request data portability, or restrict certain data processing activities. Contact our privacy team for assistance with any privacy-related requests.
International Data Transfers
As we operate across Japan and may use international service providers, your data may be transferred outside Japan. We ensure all international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Data Retention Policies
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Rental history is kept for 7 years for warranty and safety purposes. Account information is retained until you request deletion or close your account.
Third-Party Services
Our platform integrates with third-party services including payment processors, mapping services, and analytics providers. Each third party has their own privacy policies governing their use of your information. We carefully vet all partners to ensure they meet our privacy standards.
Marketing Communications
We may send you promotional emails about new equipment, seasonal offers, and membership benefits. You can unsubscribe from marketing communications at any time using the links in our emails or through your account preferences. Transactional communications about your rentals will continue as necessary.
Children's Privacy Protection
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through prominent notices on our platform. Your continued use of our services constitutes acceptance of the updated policy.
Contact Information for Privacy Matters
For questions about this privacy policy or to exercise your privacy rights, contact our Data Protection Officer at privacy@lightcozyroom.com or call +81 3-3313-7711. We will respond to privacy inquiries within 30 days and work to resolve any concerns promptly.